Job Title Aftersales Lead Engineer | Location Gaydon | Grade 9
To excel in this role, you'll need to be a problem solver and have the courage to face unique challenges. This role requires a trustworthy individual and a team player. For this role, we're keen to bring in someone who is a people person. This role would suit somebody who is resilient and can face difficult situations head-on.
Leading a team of technicians, you'll be instrumental in ensuring customer satisfaction. Your remit is to provide unique fixes to problems and support servicing activities.
As our next Aftersales Lead Engineer, you will be responsible for supporting Valkyrie Aftersales Manager to provide customers with technical advice and solutions. The engineer will also be responsible for assisting in the creation of processes and procedures to manage Valkyries in the field. Joining Aston Martin, you'll be part of a business with 110 years of brand history.
At Aston Martin, we're known for our British-made luxury vehicles. We believe in providing top-notch customer service and are proud of our unique culture. Join our family and be a part of our commitment to excellence.
The Key Requirements...
- Experience – ideally you will come from a high-level motorsport or high performance vehicle background.
- You will be comfortable traveling regularly
- You will be confident in talking to customers at all levels
- Most importantly, you’ll be a strong problem solver and find unique fixes to problems
- Enjoy working in a tight knit high performing team
As an Aftersales Lead Engineer, you will be a team player and resilient. There can be some really difficult days where you are facing many challenges and you need to be able to pull through. You will be a trustworthy. Passion for the brand and product is really important to the team and we would love for someone to enjoy hypercars like we do. Your remit would be to deal with customers day to day, work on the vehicles and find fixes, whilst ensuring customer satisfaction is prioritised.
You're not the type to be disinterested in unique challenges. You won't be limited in your role as you deal with specialised cars. In this role, you'll be given the chance to lead a team of engineers and technicians occasionally. Here at Aston Martin, our mission is to give people the experience of a lifetime and to contribute to a luxury lifestyle by designing bespoke cars for customers. To reduce waste and use sustainable materials by 2025.
This is an opportunity to work with a high-end luxury car group and as a technician, you will get to operate in a unique and niche environment. People stay with our business because of our prestigious brand and 110 years of design and handcrafted vehicles.
Belong at Aston Martin
We understand that the incredible beauty, craft and art that defines an Aston Martin comes from the inclusion of our amazing people.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. We celebrate diversity and are seeking applicants who can bring something different. Please speak to us if there is anything you need to support making an application with us.
The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda ltd
